Due to today’s snowy conditions and icy surfaces, we are sorry but will not be putting our waste and recycling collection trucks out today. Although main roads may have been gritted, our crews work primarily on small residential streets, which remain very icy and unsafe. Our refuse collection vehicles are extremely heavy and carry large loads, and our crews also have to manoeuvre heavy bins on foot. With the current conditions, it is difficult to see where surfaces are slippery, increasing the risk of vehicles skidding, crews slipping or falling, or other vehicles sliding into our teams.

The safety of our crews and residents is our top priority, and in these conditions, we are sorry, but it is unsafe to carry out normal bin collections. We will review the situation daily - tomorrow’s weather forecast is also freezing, and collections may be affected again if icy conditions continue. Our online bin calendar will be updated later today, but please be aware that this may change again depending on weather conditions.

If your bin was due to be emptied today, please leave it out and keep an eye on our website for updates.

Thank you for your patience and understanding while we keep our crews and communities safe.

We are in contact with all known rough sleepers in the district to encourage them into accommodation during the current weather conditions, as part of our severe weather emergency protocol, which is now active. If you are concerned about a rough sleeper who you feel needs help, please call us on 01543 308000 or outside of office hours call 01527 406643. Find out more about our severe weather protocol.

Council tax discounts and exemptions

Discounts for disabled people

If you are disabled and have to make or have made alterations to your home, you may be eligible for a discount.

Visit our disabled band reduction section to find out more.