When you contact Lichfield District Council for information, advice, assistance or access to our services, we will collect personal information about you. This may include your name, address, contact details and details about your enquiry or the services you require.
Lichfield District Council's Customer Services function is delivered on our behalf by Citizens Advice South East Staffordshire (CASES).
We collect and use your information to respond to enquiries, provide council services, direct you to the most appropriate team, resolve issues, process service requests and fulfil our legal and statutory responsibilities.
How we will use your information
Citizens Advice South East Staffordshire (CASES) acts on behalf of Lichfield District Council in delivering reception based customer services.
Information provided by you may be used to:
- respond to your enquiries
- verify your identity where necessary
- process service requests and applications
- refer your enquiry to the appropriate council service
- provide advice and information about council services
- monitor and improve service delivery
- comply with legal obligations and statutory duties
We process your information as necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Council.
Where special category information is provided, such as information relating to your health or personal circumstances, it will only be processed where there is a lawful basis to do so under data protection legislation.
Who we may share your information with
Your information will be shared between Citizens Advice South East Staffordshire (CASES) and the relevant departments within Lichfield District Council where necessary to deal with your enquiry or provide the service requested.
Depending on the nature of your enquiry, information may also be shared with:
- other local authorities
- government departments and agencies
- housing providers and registered social landlords
- health and social care organisations
- community safety partners
- the police and other law enforcement agencies
- organisations providing services on behalf of the Council
Information will only be shared where there is a lawful basis to do so and where it is necessary and proportionate.
How long we keep your information
We will only keep your information for as long as necessary to provide services, meet our legal obligations and comply with the Council's records retention requirements. Information will then be securely deleted or destroyed.
Your rights
You may have the following rights in relation to your personal information:
- the right to access your personal information
- the right to have inaccurate information corrected
- the right to request restriction of processing
- the right to object to certain types of processing
- the right to request erasure of your information in certain circumstances
To exercise any of these rights, please contact Lichfield District Council on 01543 308000.
Providing your information
Providing personal information is usually voluntary. However, if you do not provide information necessary for us to deal with your enquiry or deliver a service, we may be unable to assist you or process your request.
Who is the data controller?
Lichfield District Council, District Council House, Frog Lane, Lichfield, Staffordshire, WS13 6YY, telephone: 01543 308000.
Citizens Advice South East Staffordshire (CASES) delivers reception-based customer services on behalf of the council and processes personal information in accordance with the council's instructions and applicable data protection legislation.
Complaints
Please speak to a member of the housing team initially or our Data Protection Officer but if you have any concerns about the way we have processed your personal information then you can contact the Information Commissioner.
They can be contacted at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Contact the ICO.