Complaints, compliments and suggestions policy

This policy applies to any person or organisation wishing to give a compliment, provide a suggestion or make a complaint against Lichfield District Council.

We aim to put our customers at the heart of all we do, however, we recognise that there may be occasions where we will be unable to meet the expectations of the customer.

The purpose of this policy is to set out our approach to responding to customer feedback, and when that feedback is a complaint to show how we will deal with it in a timely, fair and consistent way.