Annual customer feedback report

Customer feedback report 2022 - 2023

We receive a variety of customer feedback – from stage one and two complaints, through to MP enquiries, ombudsman enquiries, and compliments. We see all feedback, and in particular complaints and MP enquiries, as a way of driving change and improvements in the way we deliver services, and the way we communicate with our customers.

This report gives an overview of the feedback we received last year (April 2022 – March 2023). You can also download a printable version

Thank you to all our customers who have taken time to give us feedback this year. If you have any questions, please email our customer services team at

If you would like to make a complaint or give us a compliment, visit our feedback section.