Customer feedback report 2024 - 2025
We receive a variety of customer feedback – from stage-one and two complaints, through to MP enquiries, ombudsman enquiries, and compliments. We see all feedback, and particularly complaints and MP enquiries, as a way of driving change and making improvements in the way we deliver services and the way we communicate with our customers.
This report gives an overview of the feedback we received last year (1 April 2024 – 31 March 2025). You can also download a printable version.
The annual customer feedback report is reviewed by the council's leadership team and the council's overview & scrutiny committee to ensure that we learn from and improve our services as a result of the complaints we receive.
Thank you to all our customers who have taken time to give us feedback this year. If you have any questions, please email our customer services team at feedback@lichfielddc.gov.uk.
If you would like to make a complaint or give us a compliment, visit our feedback section.