Annual customer feedback report

Key facts about MP enquiries

We received 116 MP enquiries. MP enquiries are often like a complaint, but the customer has used the MP to act on their behalf instead of coming to the council directly.

94% were responded to within target timescales, which is an improvement on the previous year when 86% were processed in a timely manner.
MP enquiries covered a wide range of services with the most in housing (25%), planning (18%), environmental health (12%) and joint waste (10%).
Enquiries about pedestrianisation, the new leisure centre and the local plan were also responded to.