Annual customer feedback report

Key facts about compliments

Our policy defines a compliment as an unsolicited expression of praise or admiration from a customer which is over and above common courtesy.

Overall we recevied 45 compliments and the most complimented service was planning, with 31 compliments.

The next were revenues and benefits, street scene, housing, and environmental health.

Compliments ranged from ‘excellent service’ to one resident feeding back that an officer was ‘genuinely the most helpful and understanding person’.

Well done to all the staff involved, and thank you to all our customers for taking time to let us know when we’ve done a good job. We appreciate it!