Annual customer feedback report

Key facts about freedom of information (FOI) requests

We received 248 freedom of information (FOI) requests.

Freedom of information request can range from journalists gathering data for a story from councils nationwide, students carrying out research, or commercial companies finding out when the council may be looking for new suppliers, through to residents wanting more information about a local issue.

90% of freedom of information requests were responded to on time.

Moving forward, the compliance and data protection officer will be working to publish more data sets online at, so people can access information themselves without submitting a request, with the overall aim of speeding up the process for customers and reducing the total number of requests handled.