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About universal credit

Universal credit launched on 8 November 2017 and was fully rolled out to all areas of Lichfield District on 21 November 2018.

Universal credit replaces all new claims for the following working-age benefits: child tax credit, housing benefit, income support, income-based jobseeker’s allowance (JSA), income-related employment & support allowance (ESA) and working tax credit. For more details and how to apply visit:

If you make a new claim for one of the above working-age benefits you will need to claim for it as part of an application for universal credit, vs through us. You can apply online at

You will still need apply to us for local council tax support (affects the amount of council tax you pay).

Are you struggling to pay your rent? If you receive the housing element of universal credit and are struggling to pay your rent, please talk to us today about applying for a discretionary housing payment to help top up your rent. Call our team for guidance on 01543 308900 or visit for more info.

The benefits being replaced by universal credit  

The following benefits are in the process of being replaced with a single monthly benefit payment, called universal credit:

  • Income support

  • Income-based job seekers allowance

  • Income-related employment support allowance

  • Housing benefit

  • Child tax credit

  • Working tax credit

If you receive one of these benefits and you have a change in circumstances, which means that you have to make a new claim for one of them, your housing benefit will be migrated to universal credit. When this happens, your housing benefit will stop and your housing costs will be paid together with your universal credit. You will be entitled to an additional two weeks’ housing benefit if you migrate onto universal credit on or after 11 April 2018.

Universal Credit will be paid:

  • five weeks after your claim

  • paid to a single person in the household

  • to your landlord, if they request that your housing costs are paid to them, where you may have difficulty managing your money, or you have rent arrears of 8 weeks or more.

To find out more information about universal credit, please visit
Payment of Universal Credit

The payment of Universal Credit is usually five weeks after you make your claim. If you are finding it hard to manage waiting for your first payment, you should contact the universal credit delivery centre straight away to request an advanced payment. This can be up to 100 percent of your first payment and can be repaid over twelve months.

Personal budgeting

If you are struggling to manage your money or you need debt advice, you should tell your personal advisor at the Jobcentre when you have your first interview. They will be able to refer you to the appropriate person who will be able to give you money advice.

If you receive the housing costs element of Universal Credit and you are struggling to meet your rent payments, we may be able to pay you a discretionary housing payment. Find out more.


We will still be able to deal with certain claims for housing benefit if:

  • you live in supported housing

  • you live in temporary council homeless accommodation

  • you receive child benefit for three children or more

  • you have reached the qualifying age for state pension credit

You still need to apply to us for council tax support

We will still deal with your application for council tax support, so remember to make an application if you are not already receiving help with your council tax. Find out more at

Need help paying your rent?

If you receive the housing costs element of Universal Credit and you are struggling to meet your rent payments, we may be able to pay you a discretionary housing payment. Find out more.

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Get in touch or visit...

Our location and travel details >>

Phone our contact centre: 01543 308 000
District Council House, Frog Lane, Lichfield, Staffs, WS13 6YY

If you need to contact a team direct, please visit our contacts page for team phone numbers and email addresses.

Opening times

Our main reception at Frog Lane in Lichfield is open Monday - Friday, 8.45am - 5.15pm. Our phone lines close at 5pm.