Help with your council tax bill

How to apply

If you receive/have applied for housing benefit 

We already hold a lot of the details we need to process your claim for local council tax support, so applying is really quick.

You need to select 'apply for another benefit' on our council tax and benefits portal and make sure you have your national insurance number and housing benefits claim reference handy before you start.  

Apply for another benefit

Please note: The 'apply for another benefit' form is not compatible with internet explorer 11. 

If you receive/have applied for universal credit, or don't get help towards your rent

If you receive/have applied for universal credit (housing element), or don't get help towards your rent, you will need to select 'make a new claim' on our council tax and benefits portal.

A new claim takes between 15 and 30 minutes to complete.

Before you start your online application, please make sure you have the following information to hand:

  • Name, date of birth and address details
  • National insurance number for you (and your partner – if applicable)
  • Income and capital for you (and your partner – if applicable)
  • Income for other people that live with you (if applicable)
  • Your council tax account number, if you have one
  • Your evidence - see our evidence checklist

If you don’t have time to complete it in one go, you can save it and fill it in later (up to 10 days). If you decide to save it, you will be given a reference which you will need to keep safe, in order to return to your application.

Make a new claim

Please note: The 'make a new claim' form is not compatible with internet explorer 11. 

Please read our full privacy notice before you make your application.

Please note: Our system is not available between 2am and 2.15am (Monday - Thursdays) and 2am and 4am (early Saturday mornings) allow for daily maintenance to take place. Please do not attempt to use this service between these times or you may lose your data.