Contacts and opening hours

From paying your council tax and applying for council tax support, through to booking a bulky waste or reporting a missed bin, most of our services are available online - find out more.

Our customer services team is available on 01543 308000 weekdays, Monday - Friday 9am - 5pm (not including bank holidays).

Our lines are usually very busy first thing on a Monday morning (or Tuesday after a bank holiday) and at lunchtimes, so please be aware you may have a short wait at these times. 

If you don't want to call us or wait on the line, why not use our live chat which will put you in touch with one of our customer service advisors (during opening hours).

For urgent out of hours assistance, please call 01527 406643 and follow the recorded instructions. 

Our offices are located at District Council House, Frog Lane, Lichfield, WS13 6YU.

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Barclays Local at District Council House

Open Tuesdays & Thursdays, 9.30am to 12.30pm and 1pm to 4pm. Barclays’ customers are welcome to drop in for a chat during opening hours or call 0345 734 5345 to book an appointment.

Citizens Advice South East Staffordshire

The Citizens Advice Bureau team is based at District Council House, however is not available for walk-in appointments. If you want to see an advisor, please visit the CAB website to book an appointment.

Once you have an appointment, please arrive at your appointment time and an advisor will come out and meet you. If no arrives to meet you, please let reception know and we'll let the CAB team know you are here. 

Visit the CAB website or call 08082 787 977. Lines are open Monday - Friday, 9.30am - 4.30pm.