Chief executive and leadership team

Assistant director - customer, resident and business services

Responsibilities

  • Digital and transformation agenda
  • Administration and collection of council tax, business rates and business improvement district levy
  • Administration of housing benefits and local council tax support
  • Corporate debt recovery
  • Customer services (including reception and telephone)
  • Housing, homelessness and housing advice
  • Planning
  • Oversight of disabled facilities grants delivered by the LATCO
  • Complaints and compliments
  • MP enquiries
  • Ombudsman investigations

Email Lizzie Barton, assistant director - customer, resident and business services