Chief executive and leadership team

Director of resident and business services

Responsibilities

  • Digital and transformation agenda
  • Administration and collection of council tax and business rates
  • Administration of housing benefits and local council tax support
  • Corporate debt recovery
  • Customer services (including reception and telephone)
  • Housing, homelessness and housing advice
  • Complaints and compliments
  • MP enquiries
  • Ombudsman investigations
  • Oversight of disabled facilities grants delivered by the LATCO
  • Building control services
  • Land charges
  • Joint waste services and recycling
  • Streetscene
  • Grounds maintenance
  • Parks
  • Community safety
  • Parking and CCTV

Email Lizzie Barton, director of resident and business services