We do not own any social rented general needs council housing - instead, we work with approved housing associations who provide social housing locally. These are also called registered social landlords.
The majority of housing association properties in Lichfield District are let through the Lichfield District Homes register - find out if you are eligible.
How to raise an issue with your housing association
- If you live in a housing association home and have concerns about repairs and maintenance, please follow all the steps in your landlord's repairs process and their complaints process.
- This is really important as you need to let your landlord have the chance to repair an issue and put it right if they get it wrong.
- Follow the links below to find out the steps you need to take:
- We recommend you keep a record of your correspondence and key dates.
- If you have been through both your landlord's repairs process and complaints process, and your issues have still not been addressed, you can escalate your complaint to the Housing Ombudsman.
When we can help
If you have been through your landlord's repairs and complaints processes and your concerns have not been resolved and you are living in unsafe or uninhabitable conditions that breach the housing health and safety ratings system (HHSRS) and need urgent support to safeguard you and/or your family's wellbeing, you can reach out to us and we may be able to offer support.
To contact us email enquiries@lichfielddc.gov.uk. Please provide as much detail as possible, including when you first raised the repairs request, when you first raised a formal complaint, and if possible please provide copies of the stage one and stage two complaint responses you have received, plus any photographs or evidence you would like us to look at.
