Riverside
Riverside Housing Association own properties in Handsacre, Staffordshire. Riverside are dedicated to customer service and to ensuring each one of their customers feels safe, respected and supported in their home.
The majority of Riverside properties in Lichfield District are advertised through Lichfield District Homes. Some are advertised directly on the Riverside website and on the Moving Soon website.
How to request a repair from Riverside
If you are a Riverside tenant and need repairs or want to make a complaint about your home, visit the Riverside website or call 0345 111 0000.
Find out more about Riverside's approach to repairs, including viewing Riverside's complaints policy, and view a complaints guide.
How to complain about a repair
If you're still dissatisfied after you’ve been through stage one and two of the Riverside complaints process detailed above, you can contact the Housing Ombudsman or refer your complaint to a designated person, such as a such as a local councillor or MP.
You can contact the Housing Ombudsman by
- emailing info@housing-ombudsman.org.uk
- visiting the Housing Ombudsman's make a complaint page
- calling 0300 111 3000
- writing to the Housing Ombudsman Service, PO Box 1484, Unit D, Preston, PR2 0ET
The Housing Ombudsman may support you to try and reach a solution prior to this as part of their early resolution approach. For more information read their guidance on early resolution.
You can also refer your complaint to a designated person. They can help by trying to resolve your complaint or can refer your complaint direct to the Housing Ombudsman. More information about using a designated person is available on the Housing Ombudsman website.
When we can help
If you have been through the Riverside's complaints process and your concerns have not been resolved and you are living in unsafe or uninhabitable conditions that breach the housing health and safety ratings system (HHSRS) and need urgent support to safeguard you and/or your family's wellbeing, you can reach out to us and we may be able to offer support.
To contact us email enquiries@lichfielddc.gov.uk. Please provide as much detail as possible, including when you first raised the repairs request, when you first raised a formal complaint, and if possible please provide copies of the stage one and stage two complaint responses you have received, plus any photographs or evidence you would like us to look at.