We are in contact with all known rough sleepers in the district to encourage them into accommodation during the current weather conditions, as part of our severe weather emergency protocol, which is now active. If you are concerned about a rough sleeper who you feel needs help, please call us on 01543 308000 or outside of office hours call 01527 406643. Find out more about our severe weather emergency protocol.

Our customer services phone lines, including live chat, are closed today for staff training until 1pm today. Whilst we are closed, please WhatsApp us on 01543 308171 and we'll get back to you in the afternoon, or use our online single form. In an emergency only, please call us on 01543 308077. Reception is open as normal from 10am. Thank you for your understanding.

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