Your council tax is payable on or before the dates shown on your annual bill.
- If you miss a payment, we will send you a reminder notice.
- You will then have seven days to bring your account up to date. If you bring your account up to date, no action will be taken.
- We will only issue two reminders in each financial year.
- If you fail to pay a third time, your right to pay by instalments will be withdrawn and a final notice issued and we will begin recovery action against you, see next page.
Please visit our benefits section for more details on support available.
If you can't pay your council tax we want to hear from you. Please contact our customer services by WhatsApp us anytime on 01543 308171 or call us on 01543 308000 as soon as possible so that we can work with you to make arrangements for a mutually acceptable payment arrangement.
If you need extra support, please book an appointment.
Could you be eligible for council tax support?
If you are on a low income, local council tax support could help you to pay your council tax bill - you do not have to be unemployed, or unable to work to be eligible.
Find out more about council tax support