Missed collections
We will return to empty missed caddies provided they were:
- Out at the kerbside by 6am on your collection day
- Presented in front of your larger bins (so visible to our crew)
- Did not contain the wrong waste - we will leave a tag on your bin if it is contaminated. If it is, please remove the incorrect item(s) and put your caddy out again on your next normal collection day.
- Was not frozen
We use CCTV on our vehicles to check reports of missed caddies before returning to empty them.
If your caddy was not emptied:
- Before reporting, please find out if your street was missed today
- If your street was not missed, please fill in our online form by the end of the next working day* after your caddy was missed - report a missed caddy
- If you don’t have access to a website or smartphone, call our customer services team on 01543 308000 weekdays, Monday - Friday 9am - 5pm (not including bank holidays).
*If you have an assisted collection, we recognise you may not notice your caddy is not collected straight away, so please report it anytime.
Top tip: To reduce the number of missed collections, please make sure that you’re presenting your kerbside caddy in front of your other bins when it’s put out for collection, this ensures we can clearly see it.
