Bin guide and instructions
What to do if we've missed your bin
Our crews do not finish their collection rounds before 4pm, so if you are reporting a missed bin before 4pm, we may not have reached you yet. Our crews also have to go to the tip site regularly to empty their wagon - sometimes halfway through a street because their vehicle is full. They will come back to finish the street when they have emptied their vehicle.
You must report a missed bin before midnight on the next working day after your bin collection was due (unless you have an assisted collection). If you report it later that this, we will not be able to return to empty it.