Some of our customers have received text messages/phone calls telling them their council tax has been miscalculated and they are due a refund. They have been asked to provide their bank details – either over the phone or by visiting a govgroup website.
Text messages We never send customers text messages about council tax refunds. We recommend you delete such text messages and do not visit linked websites.
Phone calls We sometimes call customers about council tax. If we do call, we will always explain who we are and why we are phoning. We are also very happy for customers to call us back via our switchboard (01543 308000). So if you are unsure and want to make sure we are who we say we are, please make sure the line is clear and then call us back on 01543 308000.
If you have any queries about your council tax account, always call us direct on 01543 308000 and we will be able to advise you.
Thank you,
The revenues and benefits team