Our teams delivered over 160,000 caddies to over 80,000 homes and whilst we have tried to ensure we reached every home and put everything in each pack, it is possible we may have missed a few homes, or forgotten to put a few items in every pack - if this affects you, we are really sorry. If you have already reported your issues, we will deliver your pack or missing/replacement items as soon as possible - there's no need to tell us again. If you haven't yet told us about your issue, please fill in our online report form

Private rented housing advice