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We're carrying out essential maintenance to our website on Tuesday 6 October from 08:30 am for up to an hour. During this time the website will be available intermittently and online forms will be unavailable. You may prefer to wait until the maintenance is completed. 

Thank you for your patience and understanding. We apologise for any inconvenience this may cause.

Our customer services phone lines, including live chat, will be closed for staff training on Thursday 8 October until 1pm. Whilst we are closed, please WhatsApp us on 01543 308171 and we'll get back to you in the afternoon, or use our online single form. Our reception will be open as normal from 10am.

We're really sorry but we are currently experiencing delays with replacement and additional bin and bag deliveries.

  • We're aiming to deliver outstanding blue, garden bins and smaller 180-litre black bins by 9 October.
  • We are however sorry that deliveries of blue bags and standard 240L black bins are likely to take longer – find out what to do if you are waiting for one of these.

If you've already submitted a request, there’s no need to submit another one - we’ll deliver your bin or bag as soon as we can. 

 

If you have no usable bin and need urgent assistance, please WhatsApp us on 01543 308171.

When you run out of liners, loop the yellow tag at the end of your roll to the handle of your outside caddy (it's like a bag tag - put one end through the slit) and put it out on your next collection day. Our crew will then drop off a new roll of liners. Find out more.

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