Improving customer records
We are working to make our record keeping more efficient and be able to provide relevant services more quickly across our partners in Lichfield.
Your basic customer record comprises of your name, address, date of birth, gender, contact details (telephone/email), information which can be used to confirm your identity, a brief summary of your contact with the council, an indicator of the services used, and a customer reference number.
This will not contain extensive details of the services you have received.
However, this will also act as an index to other council systems, and be able to feed information into them, e.g. so you can tell us once of changes to your address and contact information.