Privacy notices

Telephone and emails

Telephone calls

We will inform you if we record or monitor any telephone calls you make to us.

Calls made direct to, or from, our contact centre (01543 308000) or our joint waste service (0345 002 0022) are recorded and kept for three months from the date of the call. 

These records will be used, to increase your security, for our record keeping of the transaction and for our staff training purposes.

We do not record any financial card details if you make payments by telephone.

If the call is transferred to a member of staff outside the contact centre, the recording stops.

Calls may be recorded if telephoning direct to other service teams on alternative numbers.


If you email us we may keep a record of your contact and your email address and the email for our record keeping of the transaction - for example if you email us about council tax a copy of your email may be added to your council tax account, similarly for benefits, housing, planning, environmental health, waste, elections, licensing, and other services (please see our service specific privacy notices).

We suggest that you keep the amount of confidential information you send to us via email to a minimum and use our secure online forms and services.