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We are really sorry if we missed your bin yesterday. Unfortunately, an issue at one of our disposal sites meant our crews and vehicles had to travel further than usual to dispose of waste and recycling. This increased journey times and, despite everyone's best efforts, meant we were unable to complete a number of streets. If your bin or bag wasn't emptied as a result, please leave it out and we will return to empty it as soon as possible. We are very grateful for everyone's patience and understanding while we work to get back on track. If your collection is due later this week, please put your bins and bags out as normal. View the streets we missed.

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  4. Our privacy notice

Our privacy notice

Contents

  1. Our privacy notice
  2. Why we collect information
  3. How we use information
  4. How we protect your information
  5. Telephone, live chat and WhatsApp
  6. SMS or text messages
  7. Convo (formerly SignLive)
  8. Emails
  9. Website, cookies and my account/self service
  10. CCTV, body worn video and surveillance
  11. Why we share information
  12. Improving customer records
  13. Emergency response management
  14. Your rights and subject access requests
  15. Newsletter databases
  16. You are here: Service specific privacy notices
  17. Contact us

Service specific privacy notices

See our service specific privacy notices:

  • Benefits privacy notice
  • Business rates privacy notice
  • Car parking services privacy notice 
  • Council tax privacy notice
  • Finance privacy notice
  • Housing and homelessness privacy notice
  • Joint waste service privacy notice
  • Licensing privacy notices
  • LWMTS privacy notices
  • Online direct debits privacy notice
  • Online payments privacy notice
  • Planning privacy notice
  • Planning policy privacy notice
  • Temporary accommodation privacy notice
  • Voting and elections privacy notice

Visit the LWMTS website to read privacy notices relating to services provided by our wholly owned trading company including major planning applications, talent acquisition, leisure centres, disabled adaptations and more.

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