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Our teams delivered over 160,000 caddies to over 80,000 homes and whilst we have tried to ensure we reached every home and put everything in each pack, it is possible we may have missed a few homes, or forgotten to put a few items in every pack - if this affects you, we are really sorrry. If you have aleady reported your issues, we will deliver your pack or missing/replacement items as soon as possible - there's no need to tell us again. If you haven't yet told us about your issue, please fill in our online report form

The government has announced its decision on the future structure of local government in Staffordshire and Stoke-on-Trent. There are no immediate changes to council services. Find out what today's announcement means and what happens next - read more.

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  3. Data protection and freedom of information
  4. Our privacy notice

Our privacy notice

Contents

  1. Our privacy notice
  2. Why we collect information
  3. How we use information
  4. How we protect your information
  5. Telephone, live chat and WhatsApp
  6. SMS or text messages
  7. Convo (formerly SignLive)
  8. Emails
  9. Website, cookies and my account/self service
  10. CCTV, body worn video and surveillance
  11. Why we share information
  12. Improving customer records
  13. Emergency response management
  14. Your rights and subject access requests
  15. Newsletter databases
  16. You are here: Service specific privacy notices
  17. Contact us

Service specific privacy notices

See our service specific privacy notices:

  • Benefits privacy notice
  • Business rates privacy notice
  • Car parking services privacy notice 
  • Council tax privacy notice
  • Finance privacy notice
  • Housing and homelessness privacy notice
  • Joint waste service privacy notice
  • Licensing privacy notices
  • LWMTS privacy notices
  • Online direct debits privacy notice
  • Online payments privacy notice
  • Planning privacy notice
  • Planning policy privacy notice
  • Temporary accommodation privacy notice
  • Voting and elections privacy notice

Visit the LWMTS website to read privacy notices relating to services provided by our wholly owned trading company including major planning applications, talent acquisition, leisure centres, disabled adaptations and more.

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