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Thank you for your patience and understanding while we prioritised the safety of our crews during last week's exceptionally hot weather.

  • If your recycling (blue bin, blue bag, purple bin) was missed last week, please leave it out this week  - collections will take place Monday to Friday and we will publish completed streets daily.
  • If your garden waste was missed last week, please take your bin(s) back in. We will empty your garden waste on your next scheduled collection, and we'll provide an additional garden waste collection later this year to make up for the missed service.

We would like to thank residents for their support and understanding while we balanced service delivery with the need to keep our crews safe during this period of extreme weather - find out more about our decision to do so.

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  4. Our privacy notice

Our privacy notice

Contents

  1. Our privacy notice
  2. Why we collect information
  3. How we use information
  4. How we protect your information
  5. Telephone, live chat and WhatsApp
  6. SMS or text messages
  7. Convo (formerly SignLive)
  8. Emails
  9. Website, cookies and my account/self service
  10. CCTV, body worn video and surveillance
  11. Why we share information
  12. Improving customer records
  13. Emergency response management
  14. Your rights and subject access requests
  15. Newsletter databases
  16. You are here: Service specific privacy notices
  17. Contact us

Service specific privacy notices

See our service specific privacy notices:

  • Benefits privacy notice
  • Business rates privacy notice
  • Car parking services privacy notice 
  • Council tax privacy notice
  • Finance privacy notice
  • Housing and homelessness privacy notice
  • Joint waste service privacy notice
  • Licensing privacy notices
  • LWMTS privacy notices
  • Online direct debits privacy notice
  • Online payments privacy notice
  • Planning privacy notice
  • Planning policy privacy notice
  • Temporary accommodation privacy notice
  • Voting and elections privacy notice

Visit the LWMTS website to read privacy notices relating to services provided by our wholly owned trading company including major planning applications, talent acquisition, leisure centres, disabled adaptations and more.

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