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Due to access issues, some of our crews were unable to finish their scheduled rounds on Tuesday 24 March. We’re sorry for any inconvenience this may cause. View a list of missed streets - if your street is listed, please leave your bins and bags out at the kerbside and we'll return as soon as we can. Thank you for your understanding.

The internet offers huge benefits, from staying connected to accessing services and shopping online - but it’s important to know how to stay safe while using it. Explore our trusted resources to learn how to spot scams, protect your devices and data, and build healthy online habits, then enter our competition for a chance to win great prizes from local businesses. The deadline to enter is Sunday 12 April - enter now!

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  3. Data protection and freedom of information
  4. Our privacy notice

Our privacy notice

Contents

  1. Our privacy notice
  2. Why we collect information
  3. How we use information
  4. How we protect your information
  5. Telephone, live chat and WhatsApp
  6. SMS or text messages
  7. Convo (formerly SignLive)
  8. Emails
  9. Website, cookies and my account/self service
  10. CCTV, body worn video and surveillance
  11. Why we share information
  12. Improving customer records
  13. Emergency response management
  14. Your rights and subject access requests
  15. Newsletter databases
  16. You are here: Service specific privacy notices
  17. Contact us

Service specific privacy notices

See our service specific privacy notices:

  • Benefits privacy notice
  • Business rates privacy notice
  • Car parking services privacy notice 
  • Council tax privacy notice
  • Finance privacy notice
  • Housing and homelessness privacy notice
  • Joint waste service privacy notice
  • Licensing privacy notices
  • Linkup bus privacy notice
  • LWMTS privacy notices
  • Online direct debits privacy notice
  • Online payments privacy notice
  • Planning privacy notice
  • Planning policy privacy notice
  • Temporary accommodation privacy notice
  • Voting and elections privacy notice

Visit the LWMTS website to read privacy notices relating to services provided by our wholly owned trading company including major planning applications, talent acquisition, leisure centres, disabled adaptations and more.

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