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We are in contact with all known rough sleepers in the district to encourage them into accommodation during the current weather conditions, as part of our severe weather emergency protocol, which is now active. If you are concerned about a rough sleeper who you feel needs help, please call us on 01543 308000 or outside of office hours call 01527 406643. Find out more about our severe weather protocol.

Our reception and customer service lines, including live chat, will be closed for staff training on Thursday 8 January. Whilst we are closed, please WhatsApp us on 01543 308171 and we'll get back to you in the afternoon, or use our online single form. 

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  3. Data protection and freedom of information
  4. Our privacy notice

Our privacy notice

Contents

  1. Our privacy notice
  2. Why we collect information
  3. How we use information
  4. How we protect your information
  5. Telephone, live chat and WhatsApp
  6. SMS or text messages
  7. Convo (formerly SignLive)
  8. Emails
  9. Website, cookies and my account/self service
  10. CCTV, body worn video and surveillance
  11. Why we share information
  12. Improving customer records
  13. Emergency response management
  14. Your rights and subject access requests
  15. Newsletter databases
  16. You are here: Service specific privacy notices
  17. Contact us

Service specific privacy notices

See our service specific privacy notices:

  • Car parking services privacy notice 
  • Council tax privacy notice
  • Business rates privacy notice
  • Benefits privacy notice
  • Housing and homelessness privacy notice
  • Voting and elections privacy notice
  • Joint waste service privacy notice
  • Online payments privacy notice
  • Online direct debits privacy notice
  • Planning privacy notice
  • Planning policy privacy notice
  • Licensing privacy notices
  • LWMTS privacy notices
  • Finance privacy notice
  • Linkup bus privacy notice

Visit the LWMTS website to read privacy notices relating to services provided by our wholly owned trading company including major planning applications, talent acquisition, leisure centres, disabled adaptations and more.

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